Young Family Sitting In A Park

Child and Adolescent Health Service

General

 

Child and Adolescent Health Service

Child and Family Engagement Service (Customer Liaison Services)

About us

Welcome to the Child and Family Engagement Service at the Child and Adolescent Health Service. The Child and Family Engagement Service (CaFES) was established to assist with improving the provision of health services to customers throughout the Child and Adolescent Health Service (CAHS). The CaFES provides the following services:

  • Facilitation of generic feedback such as comments, suggestions, concerns, complaints and compliments, from our patients, parents, carers, families and members of the community

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Feedback

Patients and families, and other consumers, play an important role in improving the quality of care we provide. Involvement and feedback from our consumers and responses from patients and families and members of the community all contribute to improving healthcare at Princess Margaret Hospital (PMH).

Feedback can be provided using our Feedback Form and distributing the form in our suggestion boxes stationed around the hospital.

If you believe that there are issues regarding the care of your child that are urgent and serious, please speak with the manager of the service involved in the issue first, to provide the opportunity to address the issues as soon as possible.

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Would you like to make a compliment?

Telephone

9340 8315

Email

pmhcls@health.wa.gov.au

Mail

CAHS Child and Family Engagement Service,
GPO Box D184,
Perth WA 6840

Feedback forms also provide the opportunity to make compliments. These can be found distributed around the hospital.

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Would you like to make a complaint?

All complaints are treated seriously and confidentially and are investigated by the Heads of the Service. Complaints are an important way to assist CAHS to identify opportunities for improvement.
Any complaint documentation is filed separately from the patient's record and will not impact negatively on any future care or treatment your child may receive. The Child and Family Engagement Service aims to respond to complaints within 30 working days.

Complaints take the form of

Phone Calls

9340 8315

Email

pmhcls@health.wa.gov.au

Mail

CAHS Child and Family Engagement Service,
GPO Box D184,
Perth WA 6840

In Person

Child and Family Engagement Service
Level 4
This provides the opportunity to speak to an Engagement Liaison Officer Directly, and fill out a Complaint form

If you need someone to advocate on your behalf, contact;

If you are not satisfied with the response to your complaint, contact;

If you are concerned about the conduct, health or performance of a health practitioner contact;

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Consumer Charter - rights and responsibilities

The Rights of Every Child
CAHS Customer Service Charter

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Updating Patient Demographic Information

If you wish to update your child’s/children’s demographic information:

Amending Patient Address

Amending Contact Details

Amending Patient Name

Telephone

(08) 9340 8632

Update patient demographic information – please complete the relevant form and email back with supporting documentation

Email

CPIOfficer.PMH@health.wa.gov.au

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